Frequently Asked Questions

Frequently asked questions

How long will my order take to ship?


Most orders take 1 day to ship, but this can be longer at peak times. Check out our social media for updates about delays to your order.




I have a question about your products?


Ask away on our Live Chat or use the Contact tab to get in touch, enquiries are responded too as soon as possible :)




Is your packaging discreet?


Yes! Until after Christmas 2021 there will be no stamping or marking of the outside of our boxes, only happy post and support small stickers. The return address is listed on the box as The Norfolk Apothecary




Are your products vegan?


Yes! And all of our ingredients are sustainably sourced too :)